Policy and Warranty Page
Ordering Policy
We reserve the right to reject part or all of any order, based on our ability to manufacture or ship products on said order or due to its size, payment terms, customer payment history, delivery date(s), delivery location, or just because we choose to. We reserve the right to upgrade our products offerings and components in our products without formal notice. We do our best to keep this site updated as changes and upgrades are made to production products.
Sales Agents Pricing and Terms
We employee no outside Sales Agents, and no one is approved or authorized to set pricing or set terms on our behalf. We do provide suggested pricing, schedules, and terms to independent sales people/companies and they can adjust their pricing, schedules and set their own terms.
This does not in any way obligate the company to abide by those prices, schedules or terms.
We do our best to work with these independent entities and their customers.
Shipping policy
Our store software platform has embedded USPS shipping schedules that we are not allowed to change. We are able to add options which we have done giving some discounts to shipping. If you select one of the USPS 1, 2 or 3 business delivery selections we may choose to not use that. We build products to THE ORDER. Many of our products are handcrafted so it may take longer to build them than 1 or 2 or 3 days. We generally try to meet a 7 business day delivery. We may change to any number of shipping carriers and shipping times as necessary to support our workflow and inventory.
Return Policy
Authorization Required
Before returning any merchandise contact Soldner LED Lighting, and get a Returned Merchandise Authorization (RMA) number. All returned merchandise and all related correspondence pertaining to that merchandise will need to have the same RMA number prominently displayed.
Place RMA in the subject line and email info@soldnerLEDlighting.com.
Standard Merchandise
Standard Returned Merchandise.
Any standard packaged merchandise returned within 30 days of it shipping or you take possession, whichever occurs first, can be returned for full credit.
Any standard packaged merchandise returned between 31 and 60 days of it shipping or you take possession, whichever occurs first, can be returned for 50% credit.
We are not interested is any standard packaged merchandise returned once it has been off our premises for more than 60 days, and no credit will be issued.
Custom Merchandise
Customized Returned Merchandise
Any returns or canceled orders for customized merchandise, or custom packaged merchandise returned within 30 days of it shipping or you take possession, whichever occurs first, will carry a 35% restocking fee. If the merchandise has been paid in full then 65% will be held on credit for up to one year. The credit can be applied to future orders, within limits. The credit will expire one year from the date of its issue on the company books. No refund will be issued for credit funds due to customized merchandise on orders.
Any customized merchandise, or custom packaged merchandise returned between 31 and 60 days of it shipping or you take possession, whichever occurs first, can be returned for 35% credit. The credit can be applied to future orders, within limits. The credit will expire one year from the date of its issue on the company books. No refund will be issued for credit funds due to customized merchandise on orders.
We are not interested is any customized merchandise or custom packaged merchandise returned once it has been off our premises for more than 60 days, and no credit or refunds will be issued.
Soldner LED Lighting - Limited Lifetime Warranty
AND Off-Warranty Repair Services (search our site for Off Warranty )
Soldner LED Lighting warrants under its Limited Lifetime Warranty its products against defects in material and workmanship. Without charge, Soldner LED Lighting will either exchange, replace or repair (Soldner LED Lighting reserves the right to decide between exchange, replacement or repair) any properly tested then installed Soldner LED Lighting product which fails under normal operating conditions and has not undergone abuse beyond normal wear-and-tear within the specified warranty period. Any product returned which exhibit it has undergone abuse beyond normal wear-and-tear may give cause for the product warranty to be denied. See our web site Return Policy under the Policy Section for the required return authorization procedure before any product is returned.
All items are warranted from the date of original factory invoice. Demo and display products are not under warranty. Products damaged by salt spray, chlorine or other weather related events are not under warranty.
Warranty - Lighting Fixture Components:
Warranty - Bonded Style Fixtures:
Fixtures with bonded lighting elements are considered economy disposable fixtures. All Products are to be tested prior to installation and have a 365-Day Warranty from the original factory invoice date. If a bonded fixture has red and black lead wires these wires have a 1-Year Warranty starting from the original factory invoice date. If the bonded fixtures have a black, or a brown, or a green set of bonded twin lead wires these wires have a 3-Year Warranty from the original factory invoice date.
Warranty - Replaceable Style Lighting Element Fixtures:
These are fixtures designed so the lighting element(s) can be unplugged. The Soldner LED Lighting lighting elements, also known as lighting strips, have a 5-Year Warranty from the original factory invoice.
Warranty - Power units including transformers and power supply:
Warranty - Product Finishes: